Nowadays all industries require to enter the mobile world in order to create effective channels of communication with their customers, and the insurance industry does not escape this reality. Customers and users appreciate the ability to communicate quickly, directly and economically using their mobile devices, and receive SMS is one of the main tools we are using.
Fast implementation, cost effective, strong and secure platform, and proven experience from other industries, are some of the main virtues offered by the mobile world that make this channel so appealing to the insurance sector: So Why a mobile channel is required for insurance companies?
Because it achieves better communication between the network of partners and customers. Also it represents significant cost reductions in a short period of time, generating a rapid return on investment and achieve an acceleration of the core processes of the organization.
The mobile channel complements the traditional channels of communication between insurers and their related companies, reinforcing the attention through offices, fixed lines, Internet Service and of course, SMS. This allows the channel to extend most services almost to the entire population, thanks to the unique attributes of this channel.
Benefits for each of the parties involved in the process:
For Customers:
– Quick access to informatio.
-Reduced time and better Customer Service
– Reduced time for reimbursement.
For Brokers:
– Quick access to information.
– Improved communication with the insurance company.
– Better service to the end customer.
– Reduction of fraud.
For Service providers:
– Improvement of the insurance process.
– Better service to the end customer.
– Reduced time of collection.
For the Insurance company:
– Cost reduction.
– More agile basic processes.
– Better communication with related stakeholders.
– Increased customer loyalty.
Moreover, Tedexis has the ability to deliver microinsurance products supported by the mobile payments platform.
Platform components:
SMS platform: manages the communication between the insurance companies and their customers that receive SMS. The platform comprises different applications, they are used according to the specific needs of the company, and all of them allow communication with all mobile operators through our Gateway.
Mobile applications: Tedexis developed specialized applications for major mobile operating systems. They allow clients to manage different services and processes of insurance companies and their partners. One of the main uses is process management expertise. Which can be conducted in a flexible, fast and secure form in different mobile devices.
HG Messaging: It´s a hub that allows bidirectional connections with our platform and mobile operators, using different methods for sending and receiving SMS, Sending SMS centainly facilitates the Exchange of information between companies and their customers in an easy and safe way.
Mobile Web: Customers can access a range of services and information form their cell phones using the mobile data connection. The purpose of these sites is to provide basic services of a traditional website leveraged by mobility.
